What do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success managers before?
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 3y
As the Head of Customer Success in a startup that did not have Customer Success Managers before, your primary objective would be to establish a successful customer succes...
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Confluent Senior Director of CS & Account Management • 3mo
My first 30 day actions would be, review current state and begin assessmentCurrent State Assessment:Conduct a comprehensive internal "listening tour" across departments (...
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