What questions should you ask during your one-on-ones with the sales team during your first month at the company?
Eightfold Director, Customer Success • 3y
I love this question! My top 4 thoughts: Every sales team is different. Find out how they work – in Eightfold, we have Account Executives (they are front end pre-sales ...
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Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 3y
I am going to answer this question from the perspective of a Customer Success leader: How do you measure success in your role? What metrics do you use? (Understanding ho...
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Related Questions
You're the new customer success manager for a B2B SaaS company that has 40 people and is starting to scale. What should you aim to do in your first month and your first quarter?What questions should you ask during your one-on-ones with your cross-functional teams during your first month at the company?If you're new to customer success, what's a good way to think about, contextualize, and approach a 30/60/90 plan if you've never done one before?