Sharebird
Sign Up / Sign In

What questions should you ask during your one-on-ones with the sales team during your first month at the company?

Answer
2 Answers
Customer Success 30 / 60 / 90 Day Plan
  1. Rebecca Warren
    Rebecca Warren

    Eightfold Director, Customer Success • 3y

    I love this question! My top 4 thoughts: Every sales team is different. Find out how they work – in Eightfold, we have Account Executives (they are front end pre-sales deal closers), Account Managers (focused on install base after implementation), Sales Development Reps (responsible for lead generation and first connects), and Solution Consultants (demonstrating our platform to potential clients). Find out what your sales folks do and how that impacts you. Talk to more than 1 salesperson in each ...Read More

    4,484 Views
  2. Meenal Shukla
    Meenal Shukla

    Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 3y

    I am going to answer this question from the perspective of a Customer Success leader: How do you measure success in your role? What metrics do you use? (Understanding how the sales team is incentivized is important because that drives behavior) Who are the important competitors that we see often during the sales cycle and post-sales? Are services being sold as a part of the package and how are the services and support tiered? What is the process from Sales to Services and Success handover? How a ...Read More

    796 Views

Related Ask Me Anything Sessions

John Brunkard

APJ Customer Success Leader, John Brunkard on Customer Success 30 / 60 / 90 Day Plan

June 9 @ 10:00AM PT

View Answers
Conor Holmes

Confluent Senior Director, Customer Success EMEA, Conor Holmes on Customer Success 30 / 60 / 90 Day Plan

February 19 @ 10:00AM PT

View Answers
Meenal Shukla

Gainsight Director of Customer Success, Meenal Shukla on Customer Success 30 / 60 / 90 Day Plan

March 23 @ 10:00AM PT

View Answers
See All Upcoming AMA's

Top Customer Success Mentors