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What are some examples of "quick wins" you should aim for in the first 90 days?

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3 Answers
  1. Rebecca Warren
    Rebecca Warren

    Eightfold Director, Customer Success • 3y

    These might be more generic than what you are looking for, but in your first 3 months, there is so much to learn, and every organization is different. Some of the best advice given to me by previous leaders when I tried to do all the things right when I started – “you can’t boil the ocean. Breathe. Listen.” Remember, quick wins might be for you, your team, your organization, or your clients! My thoughts: Build relationships with your stakeholders – inside your team and cross-functionally Set a # ...Read More

    5,401 Views
  2. Meenal Shukla
    Meenal Shukla

    Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 3y

    (Please also see the framework proposed for 30-60-90 day plan). As a customer success leader, it's important to establish quick wins in your first 90 days to demonstrate the value of the customer success function and build momentum. Here are some examples of quick wins to aim for: Conduct a customer health check: Review customer data to identify any at-risk accounts or customers who are not getting the most out of your product or service. Work with the relevant teams to develop action plans to a ...Read More

    987 Views
  3. Conor Holmes
    Conor Holmes

    Confluent Senior Director of CS & Account Management • 3mo

    Quick wins will be based on the situation of the organistion, however here's a few that I would think about; Implemented a rolling 4-quarter forecast to move the team from reactive to proactive resource planning Reduced customer onboarding time by x%, generating y$'s revenue recognition Created a health scoring methodology that has identifed x amunt of customer who have a health score of y and need immediate intervention to save $z amount revenue Identifed x amount of adoption potential that wil ...Read More

    429 Views

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