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Customer Success Career Path

4 Answers
Rebecca Warren
Rebecca Warren
Eightfold Director, Customer SuccessJanuary 17
Been there, done that! IMO, it’s pretty simple – start with who is screaming the loudest and why. Take what they are frustrated about, ask them to prioritize their needs, and then see about knocking them off, one at a time. You can’t fix everything overnight, but get a win under your belt, and th......Read More
1744 Views
3 Answers
Manil Vasantha
Manil Vasantha
Oracle VP Customer Success Engineering & Solution ArchitectureJanuary 17
Core skills are a combination of both soft and hard skills. Communication skills, analytical skills, problem-solving skills, product knowledge, and inter-departmental and intra-departmental relationship building. Emotional intelligence is something you must have and believe at your core. This ......Read More
926 Views
3 Answers
Manil Vasantha
Manil Vasantha
Oracle VP Customer Success Engineering & Solution ArchitectureJanuary 17
For me personally, the decision was easy. I moved from technical support to Customer Success. They combine in what we deliver called Customer Experience—transitioning a customer from pre-sales to post-sales and then a steady state followed by expansion. It is called the customer journey or roadma......Read More
968 Views
2 Answers
Manil Vasantha
Manil Vasantha
Oracle VP Customer Success Engineering & Solution ArchitectureJanuary 17
Communication and mental fortitude are essential soft skills, and Product and Industry knowledge are essential hard skills one must have as a core strength. Customer Success Associates/Customer Success Managers/Director Customer Success - all need to have or eventually have some essential soft s......Read More
1112 Views
3 Answers
Manil Vasantha
Manil Vasantha
Oracle VP Customer Success Engineering & Solution ArchitectureJanuary 17
For recent graduates who are interested in entering the field of customer success, there are a few critical pieces of advice to keep in mind: • Gaining relevant experience: Look for opportunities to gain experience in customer-facing roles, such as internships or entry-level positions in custo......Read More
1006 Views
4 Answers
Manil Vasantha
Manil Vasantha
Oracle VP Customer Success Engineering & Solution ArchitectureJanuary 17
Retaining talent is a challenge for any company at any point in time. Customer Success is only a piece of the puzzle. Employees quit because they are unhappy with the culture, compensation, growth, and manager. Let us start with culture, specifically around Customer Success. To see a company’s......Read More
1229 Views
11 Answers
Manil Vasantha
Manil Vasantha
Oracle VP Customer Success Engineering & Solution ArchitectureJanuary 17
The best customer success candidates: • Communication skills: The ability to communicate with customers and all stakeholders clearly and effectively. • Customer-centric mindset: The ability to put oneself in the customer's shoes and understand their needs, pain points, and goals. A genuine pa......Read More
1582 Views
3 Answers
Manil Vasantha
Manil Vasantha
Oracle VP Customer Success Engineering & Solution ArchitectureJanuary 17
While it takes many qualities to be a good Customer Success individual, it takes a lot less to become one. You can transition into a Customer Success role from any role. In my career, I have seen many folks transition into Customer Success roles. Not because they were in a dead-end job but becaus......Read More
612 Views
5 Answers
Rebecca Warren
Rebecca Warren
Eightfold Director, Customer SuccessJanuary 17
I’ve been at Eightfold for just over 2 years now, moving over to customer success from a 20+ year career in Talent Acquisition, so remember that my experience is unique vs. a traditional CS career path. I was the first CSM to join the EF team, reporting into a leader who had created the group fro......Read More
1863 Views
3 Answers
Brett Milstein
Brett Milstein
Narvar Director, Customer SuccessFebruary 7
This question is a bit subjective as going "above and beyond" can mean different things to different people. If a candidate truly wants a role, in my opinion, they should do whatever they feel puts them in the best position to receive an offer. I cannot remember ever walking out of an interview a......Read More
944 Views