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Customer Success 30 / 60 / 90 Day Plan
Customer Success Interviews
Customer Success Soft and Hard Skills
Developing Your Customer Success Career
Customer Success Career Path
4 Answers

Rebecca Warren
Eightfold Director, Customer Success • January 17
Been there, done that! IMO, it’s pretty simple – start with who is screaming the loudest and why. Take what they are frustrated about, ask them to prioritize their needs, and then see about knocking them off, one at a time. You can’t fix everything overnight, but get a win under your belt, and th......Read More
1744 Views
3 Answers

Manil Vasantha
Oracle VP Customer Success Engineering & Solution Architecture • January 17
Core skills are a combination of both soft and hard skills. Communication skills, analytical skills, problem-solving skills, product knowledge, and inter-departmental and intra-departmental relationship building. Emotional intelligence is something you must have and believe at your core. This ......Read More
926 Views
3 Answers

Manil Vasantha
Oracle VP Customer Success Engineering & Solution Architecture • January 17
For me personally, the decision was easy. I moved from technical support to Customer Success. They combine in what we deliver called Customer Experience—transitioning a customer from pre-sales to post-sales and then a steady state followed by expansion. It is called the customer journey or roadma......Read More
968 Views
2 Answers

Manil Vasantha
Oracle VP Customer Success Engineering & Solution Architecture • January 17
Communication and mental fortitude are essential soft skills, and Product and Industry knowledge are essential hard skills one must have as a core strength. Customer Success Associates/Customer Success Managers/Director Customer Success - all need to have or eventually have some essential soft s......Read More
1112 Views
3 Answers

Manil Vasantha
Oracle VP Customer Success Engineering & Solution Architecture • January 17
For recent graduates who are interested in entering the field of customer success, there are a few critical pieces of advice to keep in mind: • Gaining relevant experience: Look for opportunities to gain experience in customer-facing roles, such as internships or entry-level positions in custo......Read More
1006 Views
4 Answers

Manil Vasantha
Oracle VP Customer Success Engineering & Solution Architecture • January 17
Retaining talent is a challenge for any company at any point in time. Customer Success is only a piece of the puzzle. Employees quit because they are unhappy with the culture, compensation, growth, and manager. Let us start with culture, specifically around Customer Success. To see a company’s......Read More
1229 Views
11 Answers

Manil Vasantha
Oracle VP Customer Success Engineering & Solution Architecture • January 17
The best customer success candidates: • Communication skills: The ability to communicate with customers and all stakeholders clearly and effectively. • Customer-centric mindset: The ability to put oneself in the customer's shoes and understand their needs, pain points, and goals. A genuine pa......Read More
1582 Views
3 Answers

Manil Vasantha
Oracle VP Customer Success Engineering & Solution Architecture • January 17
While it takes many qualities to be a good Customer Success individual, it takes a lot less to become one. You can transition into a Customer Success role from any role. In my career, I have seen many folks transition into Customer Success roles. Not because they were in a dead-end job but becaus......Read More
612 Views
5 Answers

Rebecca Warren
Eightfold Director, Customer Success • January 17
I’ve been at Eightfold for just over 2 years now, moving over to customer success from a 20+ year career in Talent Acquisition, so remember that my experience is unique vs. a traditional CS career path. I was the first CSM to join the EF team, reporting into a leader who had created the group fro......Read More
1863 Views
Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?
In which situations do you recommend this approach or not?
3 Answers

Brett Milstein
Narvar Director, Customer Success • February 7
This question is a bit subjective as going "above and beyond" can mean different things to different people. If a candidate truly wants a role, in my opinion, they should do whatever they feel puts them in the best position to receive an offer. I cannot remember ever walking out of an interview a......Read More
944 Views