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Customer Success
Customer Success Career Path

Customer Success Career Path

What are the biggest frustrations you have as a customer success manager?
6 Answers
What framework do you use when assessing a new opportunity at a different company?
5 Answers
Are technical skills necessary to be an effective CSM?
4 Answers
What's a typical career path for a customer success manager?
4 Answers
What advice do you have for recent graduates that want to go straight into customer success?
3 Answers
What should a CSM focus on in regards to leveling up in their career?
Entry level CSMs
5 Answers
What metrics do you use to justify a pay raise?
6 Answers
What type of skill sets and experiences do I need to build in order to strengthen my career and move from being a Sr. customer success manager to Director level and above?
5 Answers
What's the best way to break into the tech industry as a customer success manager?
4 Answers
What are some of the core data points that you track regularly as a Director?
Is there a particular area of data that you zoned in on to help increase your teams ARR contribution?
1 Answer
What are the most important soft and hard skills customer success managers can build to become successful in their field going forward?
3 Answers
How do you retain good customer success talent?
5 Answers
When joining a new team, is it better to have the right soft skills and have to learn the hard skills of the job? Or vice versa?
4 Answers
What made you decide to choose customer success over sales?
4 Answers
What are the most important customer success skills or perspectives that others inside an organization could benefit from that would improve their day to day work?
4 Answers
What hard skills are must haves to be a customer success leader? What are nice to haves?
4 Answers
Where do you see the future of customer success heading?
What skills will a future customer success manager need that he/she doesn't have today?
5 Answers
What is your favorite customer success interview question and the best answer you've heard?
7 Answers
What's the most effective way to scale a customer success team beyond the first customer success manager?
6 Answers
What's your framework to prioritizing needs/deliverables when you're the first customer success manager at a company establishing the function?
5 Answers
As a hiring manager, what do the best customer success candidates have in common?
12 Answers
What are the most important skills (both tactical and intangible) that are must-have for customer success managers?
5 Answers
If someone is looking to begin their career as a CSM what are some must have online resources that you would recommend? thanks.
4 Answers
What are some of the most common red flags you've come across either on a candidate's resume or initial interview that you'd advise future customer success managers to avoid?
3 Answers
How can someone from a different field transition to customer success?
3 Answers
Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?
In which situations do you recommend this approach or not?
3 Answers
For customer success interviews, what are helpful resources you'd recommend and types of questions to prepare for from both hiring managers and cross-functional partners?
2 Answers
What are the key questions you like to ask and why? How would the proper answers to your questions look like?
1 Answer
What are the most common mistakes you see candidates make during an interview for a customer success position?
3 Answers
As a hiring manager, what do the best customer success have in common?
2 Answers
How does one gauge autonomy in a customer success interview?
2 Answers
How can I improve my interviewing skills for a customer success role?
1 Answer
What is your least favourite thing about being a CSM
2 Answers
What are the key questions you like to ask and why?
How would the proper answers to your questions look like?
2 Answers
If you're new to customer success, what's a good way to think about, contextualize, and approach a 30/60/90 plan if you've never done one before?
Also, are there any templates/resources you'd recommend as a jumping-off point?
2 Answers
What do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success managers before?
1 Answer
What questions should you ask during your one-on-ones with your cross-functional teams during your first month at the company?
2 Answers
You're the new customer success manager for a B2B SaaS company that has 40 people and is starting to scale. What should you aim to do in your first month and your first quarter?
1 Answer
What are some examples of "quick wins" you should aim for in the first 90 days?
2 Answers
What questions should you ask during your one-on-ones with the sales team during your first month at the company?
2 Answers
What methodologies do you use to understand the needs of customers?
1 Answer
Can you share an example of CS Ops framework that worked for you?
1 Answer
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