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What are some of the core data points that you track regularly as a Director?

Is there a particular area of data that you zoned in on to help increase your teams ARR contribution?

1 Answer

What are the most important soft and hard skills customer success managers can build to become successful in their field going forward?

3 Answers

How do you retain good customer success talent?

5 Answers

When joining a new team, is it better to have the right soft skills and have to learn the hard skills of the job? Or vice versa?

4 Answers

What made you decide to choose customer success over sales?

4 Answers

What are the most important customer success skills or perspectives that others inside an organization could benefit from that would improve their day to day work?

4 Answers

What hard skills are must haves to be a customer success leader? What are nice to haves?

4 Answers

Where do you see the future of customer success heading?

What skills will a future customer success manager need that he/she doesn't have today?

5 Answers

What type of skill sets and experiences do I need to build in order to strengthen my career and move from being a Sr. customer success manager to Director level and above?

4 Answers

What's a typical career path for a customer success manager?

4 Answers

What metrics do you use to justify a pay raise?

5 Answers

What is your favorite customer success interview question and the best answer you've heard?

7 Answers

What's the most effective way to scale a customer success team beyond the first customer success manager?

6 Answers

What's your framework to prioritizing needs/deliverables when you're the first customer success manager at a company establishing the function?

5 Answers

As a hiring manager, what do the best customer success candidates have in common?

12 Answers

Are technical skills necessary to be an effective CSM?

3 Answers

What are the biggest frustrations you have as a customer success manager?

5 Answers

What are the most important skills (both tactical and intangible) that are must-have for customer success managers?

5 Answers

If someone is looking to begin their career as a CSM what are some must have online resources that you would recommend? thanks.

4 Answers

What should a CSM focus on in regards to leveling up in their career?

Entry level CSMs

3 Answers

What's the best way to break into the tech industry as a customer success manager?

3 Answers

What are some of the most common red flags you've come across either on a candidate's resume or initial interview that you'd advise future customer success managers to avoid?

3 Answers

What advice do you have for recent graduates that want to go straight into customer success?

3 Answers

How can someone from a different field transition to customer success?

3 Answers

Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?

In which situations do you recommend this approach or not?

3 Answers

For customer success interviews, what are helpful resources you'd recommend and types of questions to prepare for from both hiring managers and cross-functional partners?

2 Answers

What are the key questions you like to ask and why? How would the proper answers to your questions look like?

1 Answer

What are the most common mistakes you see candidates make during an interview for a customer success position?

3 Answers

As a hiring manager, what do the best customer success have in common?

2 Answers

How does one gauge autonomy in a customer success interview?

2 Answers

How can I improve my interviewing skills for a customer success role?

1 Answer

What is your least favourite thing about being a CSM

2 Answers

What are the key questions you like to ask and why?

How would the proper answers to your questions look like?

2 Answers

What framework do you use when assessing a new opportunity at a different company?

3 Answers

If you're new to customer success, what's a good way to think about, contextualize, and approach a 30/60/90 plan if you've never done one before?

Also, are there any templates/resources you'd recommend as a jumping-off point?

2 Answers

What do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success managers before?

1 Answer

What questions should you ask during your one-on-ones with your cross-functional teams during your first month at the company?

2 Answers

You're the new customer success manager for a B2B SaaS company that has 40 people and is starting to scale. What should you aim to do in your first month and your first quarter?

1 Answer

What are some examples of "quick wins" you should aim for in the first 90 days?

2 Answers

What questions should you ask during your one-on-ones with the sales team during your first month at the company?

2 Answers

What methodologies do you use to understand the needs of customers?

1 Answer

Can you share an example of CS Ops framework that worked for you?

1 Answer

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