You're the new customer success manager for a B2B SaaS company that has 40 people and is starting to scale. What should you aim to do in your first month and your first quarter?
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 3y
I am assuming that given the size of the company, this question may be for the first hire in CS. First Month: Understand the company's product and services thoroughly. F...
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