Matterport VP of Product • 2y
There are three broad categories of customer feedback: improvements to existing products, strategic customer problem areas when you zoom out for long-term planning and active customer engagement on existing roadmap. Improvements to existing products: This is usually the most robust feedback loop where both product teams as well as cross-functional partners in sales, support, customer service all have customer insights on how current products and features can be improved. This is something to c ...Read More
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