Salesforce Senior Director of Product, Agentforce AI Platform • 3y
Yes, customer feedback is one of the most critical inputs to prioritization. For Platforms, you typically focus on 2 sets of customers: 1. Direct customers: These are users of the platform. Exact customer persona will depend on the specifics of the platform. For e.g., if you are building an ML platform, your typical persona would be data scientists, ML engineers. 2. Indirect customers: These are users who will see the value of the work your direct customers are doing. Depending on whether you ...Read More
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