What metrics do you focus on as Platform Product Manager?

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4 Answers

Platform Product Management

Deepak Mukunthu

Salesforce Senior Director of Product, Agentforce AI Platform • 3y

From metrics perspective, it's no different from standard product metrics. I've seen many different metrics frameworks being used, all of which essentially boil down to these 4 metric categories: 1. Operational metrics: Is the product functioning as expected? Success rates, Latency etc. 2. Usage metrics: Is the product being used? DAU/MAU, Frequency of use, customer retention/churn, Requests/sec, data volume etc. 3. Satisfaction metrics: Are customers satisfied? In-product feedback (thumbs-up, t ...Read More

2,214 Views
Katherine Man

HubSpot Group Product Manager, CRM Platform • 3y

Platform metrics will vary depending on who your users are (internal vs. external) and the project specifically. They are different from normal product management in that the focus tends to be on scaling rather than generated revenue since it can be difficult to measure that direct impact. Here are some metrics that my teams focus on: Adoption/usage: Since customers are building with your tools, adoption/usage is usually the main metric you track. How many customers have built a solution? Are th ...Read More

3,253 Views
James Heimbuck

ATG Group Product Manager | Formerly Doppler, GitLab, Twilio/SendGrid • 2y

The exact metrics you collect and want to move can vary based on your circumstances. For some teams it may useful to count how many transactions are flowing through platform, for some latency in responses to the platform, for others actual money flowing through. No matter what your platform does the hardest parts of tracking KPIs are: Understanding how your work connects to the larger company goals and how the business makes money. Finding a metric that is leading not lagging. If the metric star ...Read More

1,295 Views
Anton Kravchenko

Carta Sr. Director of Product Management | Formerly Salesforce, MuleSoft, Apple • 2y

Being a successful platform company means offering developers tools and reusable APIs that allow new product experiences to be quickly composed from existing building blocks. Companies that do this well become factories for new features, new products, and new businesses.

My personal take on metrics is often multifaceted. I focus on (I) the overall health and success of the platform, (II) the satisfaction and productivity of the developers using it, and (III) the overall business impact.

912 Views