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What are the most important sources of customer feedback for you to prioritize your roadmap?

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2 Answers
Stakeholder Management
  1. Aleks Bass
    Aleks Bass

    Typeform Chief Product Officer • 3y

    The following sources of feedback are very important to me and my team:  Customers our PM team is directly in contact with, as well as our direct digital feedback channels in the application Sales Teams - why do we lose deals, and why are we winning deals? Who is asking for what, and what is the context of the account (Rev, Use Case, Engagement, etc) Customer Success - What are current customers asking for help with? What are they frustrated by? What are they pushing for? Market Research - we ke ...Read More

    1,321 Views
  2. Leo Sadeq
    Leo Sadeq

    Lead Product Manager and GTM Specialist | Formerly Mailchimp - Caspian - Zeda.io • 1y

    There is no single source of truth and Im glad there isnt because itd be very limiting and misleading. The way I like to go about this involves: analyzing our own product data. user feedback thru surveys or interviews CS - what do they normally get from users? what issues they normally hear? what they hope to be different? sales team - how long is the cycle? what makes it long (is it something related to our product value or lack of confidence from their part ((which is an issue the product shou ...Read More

    159 Views

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