Loom VP, Revenue • 1y
Sales and Customer Success shouldn't be two separate islands. These groups have to be incredibly synced in order to best serve your customer base. This is why I recommend a business hire a revenue leader who oversees both customer acquisition and customer retention. That way, you have an executive who isn't selfishly focused on one area of the business. Roles & Responsibilities + Compensation Incentivization: Be sure to clearly define roles and swimlanes between AEs & CSMs Recommend AEs ...Read More
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