Caoimhe Carlos
Vice President Global Customer Success , Udemy
Content
Caoimhe Carlos
Udemy Vice President Global Customer Success • February 13
The biggest frustration for me as a customer success manager was the lack of a shared success plan with my customer. My objective was always to make the customer as successful as possible and ensure they felt their investment was worthwhile and directly contributed to the company achieving its......Read More
478 Views
Caoimhe Carlos
Udemy Vice President Global Customer Success • February 13
One of my favourite CS interview questions is some variation of "Can you share a time when you received constructive feedback from a peer, manager, or cross-functional partner in your previous role as a Customer Success Manager? How did you deal with it, and how did it impact your actions after t......Read More
457 Views
Caoimhe Carlos
Udemy Vice President Global Customer Success • February 13
The future for customer success is incredibly bright! The role of CS is becoming increasingly important both for organisations and for customers. Customer retention and loyalty are the lifeblood of healthy organisations and CS directly drives these outcomes through making sure customers derive......Read More
440 Views
Caoimhe Carlos
Udemy Vice President Global Customer Success • February 13
The tech industry is broad and the role of a CSM can vary widely depending on the type of role or company you are interested in however below are some tips which may be helpful: * Focus on skills - review job postings to determine the skill set your target companies are looking for in thei......Read More
439 Views
Caoimhe Carlos
Udemy Vice President Global Customer Success • February 13
There are a number of key skills that will assist in making the transition from Senior CS Manager to Director+, that range from strategic thinking and decision making to leadership and critical thinking however I will elaborate on three of the core soft skills which have a high propensity to posi......Read More
433 Views
Caoimhe Carlos
Udemy Vice President Global Customer Success • February 13
No technical skills are not always necessary to be an effective CSM, however having a basic understanding of technical concepts can he helpful particularly if working in certain subsegments of the tech industry. The level technical skill required is also to a degree dependent on the company and t......Read More
428 Views
Credentials & Highlights
Vice President Global Customer Success at Udemy
Customer Success AMA Contributor