Caoimhe Carlos

No technical skills are not always necessary to be an effective CSM, however having a basic understanding of technical concepts can he helpful particularly if working in ...

One of my favourite CS interview questions is some variation of "Can you share a time when you received constructive feedback from a peer, manager, or cross-functional pa...

The future for customer success is incredibly bright! The role of CS is becoming increasingly important both for organisations and for customers. Customer retention and ...

There are a number of key skills that will assist in making the transition from Senior CS Manager to Director+, that range from strategic thinking and decision making to ...

The tech industry is broad and the role of a CSM can vary widely depending on the type of role or company you are interested in however below are some tips which may be h...

The biggest frustration for me as a customer success manager was the lack of a shared success plan with my customer. My objective was always to make the customer as succe...