Are technical skills necessary to be an effective CSM?
HubSpot Senior Director, Customer Success • 1y
This answer is entirely dependent on the what field/product the CSM works with, who their target persona is and what resources are available based on company maturity. Fo...
1987 Views
Udemy Vice President Global Customer Success • 2y
No technical skills are not always necessary to be an effective CSM, however having a basic understanding of technical concepts can he helpful particularly if working in ...
2046 Views
Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y
This somewhat depends on the company and its products. In general I would say that having technical skills can be helpful for a CSM…an additional plus in the trusted adv...
1841 Views
ScaleUp CS Partner | Formerly Apollo, Lob, Canary Technologies • May 7
Increasingly, yes. With tools like Claude, ChatGPT, and Second Brain, you no longer need to code to build useful things, but you do need curiosity and a willingness to le...
369 Views
Confluent Senior Director of CS & Account Management • 2y
This depends on the type of product your company sells. However, I would say it's essential that CSMs deeply understand the product and its benefits. I would ensure I kno...
694 Views
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