How do you think about shared KPI’s with your sales team? And what are ones that customer success teams often miss?
5 Answers
AlertMedia VP, Customer Success | Formerly Zego, Treacy & Company • 1y
The Customer Success and Account Management relationship is critical to the overall health of the business, especially if Net Revenue Retention is a key metric. Often tim...
1113 Views
Braze VP Customer Success, EMEA • 3y
Unlike a lot of Customer Success departments, we’ve chosen to align our team to customer KPIs rather than commercial/upsell targets. As such, we have less overlap in goal...
10619 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 1y
Effective Shared KPIs:Deal Quality Metrics% of deals meeting minimum readiness criteriaTechnical fit score accuracyImplementation scope accuracy vs realityTime from close...
460 Views
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 1y
Yes, I think it is great to have share KPIs between Customer Success and Sales Teams.Alignment: Shared KPIs foster alignment between Sales and Customer Success, ensuring ...
569 Views
Salesforce Director - Customer Success | Formerly HSBC, DELL, DELOITTE, AGILECRM, GAINSIGHT • 2y
Shared KPIs between sales and customer success teams foster collaboration and alignment toward common goals, and it depends on how the organization is structured regardin...
808 Views