What KPIs should I own and not own as the first customer success hire?

I'm working at a start-up, and a first customer success hire.

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Georgia Glanville Harrison

VP Customer Success, EMEA at Braze • January 26

Technical Support response targets! We’ve all been there, and being the first Success Hire is super exciting. You get to wear many hats, get involved all the way through the customer lifecycle and be

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