Cisco Director of Product Management • 1y
Many data-driven Product Management (PM) teams often overlook long-term strategic KPIs, such as Customer Lifetime Value (CLV), by focusing on short-term metrics like quarterly margins or one-off transactions. This approach can be detrimental, as retaining customers typically yields higher CLV and reduces churn-related costs. Another critical KPI often missed is Feature Discoverability and Time to Value. Despite having sophisticated features, users rarely utilize them due to: Difficulty Finding F ...Read More