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Yogesh Paliwal

Yogesh Paliwal

Director of Product Management at Cisco

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Yogesh Paliwal
Yogesh Paliwal

Cisco Director of Product Management • 1y

Many data-driven Product Management (PM) teams often overlook long-term strategic KPIs, such as Customer Lifetime Value (CLV), by focusing on short-term metrics like quarterly margins or one-off transactions. This approach can be detrimental, as retaining customers typically yields higher CLV and reduces churn-related costs. Another critical KPI often missed is Feature Discoverability and Time to Value. Despite having sophisticated features, users rarely utilize them due to: Difficulty Finding F ...Read More

3,321 Views
Yogesh Paliwal
Yogesh Paliwal

Cisco Director of Product Management • 1y

True OKRs should be cross-functional and not limited to specific areas such as Product Management, Design, UX, or SRE. The "Objective" (O) in OKRs should promote alignment across teams, helping to avoid local optimizations. Key Results (KRs) can be function-specific and have asynchronous relationships with KRs from other functions. If functional OKRs are necessary, ensure that objectives remain aligned across functions. Regardless of the logistics of OKR training, Product Management can leverage ...Read More

2,930 Views
Yogesh Paliwal
Yogesh Paliwal

Cisco Director of Product Management • 1y

I am not an expert in ecom, will suggest below

  • Compare historical and watch out for trajectory

  • Analyze your data for pattern

    1. specific time, geo, day, specific step in transaction, specific payment method)

    2. Translate error rate to business impact ( Big $$ cart v/s small one item)

  • Customer Impact ( Attrition, NPS)

  • Compare with industry peer trend if available.

All above and your business strategy goal should answer for ROI in improving this rate or focus efforts elsewhere.

2,540 Views
Yogesh Paliwal
Yogesh Paliwal

Cisco Director of Product Management • 1y

There is no such thing as "rogue engineer" everyone comes to job to best of their abilities however I understand the nuanced question. here is my take Bunch of tools that helps keep all ducks in a row. Clarity: About goals and non-goals in given specific period Strategy fit v/s tangential : if not fitting goals in specific criteria but requires some exploration. if it doesn't drop, "good" feature should align with your strategy else its NOT good. % Allocation for innovation : Lets say 80% for ru ...Read More

1,614 Views
Yogesh Paliwal
Yogesh Paliwal

Cisco Director of Product Management • 1y

A product manager should prioritize addressing customer problems to create long-term value and profitability for the business. , there are several ineffective KPIs that we often fall prey to: Output-Focused KPIs Deliver X Number of Features: Emphasizing quantity over quality can dilute the value provided to users. Create Y PRDs, Processes, or Briefs: Focusing solely on documentation can lead to a lack of actionable outcomes. Tactical KPIs Cost-Cutting Metrics: Overemphasizing reductions in costs ...Read More

1,537 Views
Yogesh Paliwal
Yogesh Paliwal

Cisco Director of Product Management • 1y

Its great question. We have bunch of teams where dedicated QA role didn't exist, Making sure product quality is up-to required goal was left on developers, Product Managers and early Beta customers. This approach works best with early stage of product adoption, that has limited uses cases and great "MTTR" once issue have identified to anything missed can be quickly resolved. We also have teams where everything has dedicated QA role, These are team where product is deployed in multiple vertical/g ...Read More

1,428 Views
Yogesh Paliwal
Yogesh Paliwal

Cisco Director of Product Management • 1y

TL,DR: Without knowing specifics of your situation, it seems like you have right ration for now. Long version Process don't decide business, business decides processes Dont go by set rules in these things, every situation is diferent Scenario1 : You are CEO/Cofounder of company also playing only PM Your responsibilities include general management, business development and bunch of other things. if you are well funded and/or can afford with cash flow. find a full time PM who shares your vision. r ...Read More

1,244 Views
Yogesh Paliwal
Yogesh Paliwal

Cisco Director of Product Management • 1y

Control is tricky word. product development is organized chaos with some rythm to it. I am not an expert in sprint planing, but engineers should Technical sounding board or everything that has been take in current one also have visibility to few sprint (when possible) to lay ground work for things that may require "architectural changes' Have objective critiera for selecting features and provide. visibility wherever you are using subjective discretion. communication is key Also clearly articulat ...Read More

1,155 Views