How do you define and set SLAs with engineers?
I'm currently struggling to define checkout error rates for our e-commerce platform. We're currently at 1.5%. Personally, I think it's too high. However, I have nothing to substantiate my opinion.
5 Answers
Shopify Director of Product • 3y
Service Level Agreements (SLA) are driven by three factors: (1) industry standard expectations by customers, (2) differentiating your product when marketing, (3) direct c...
4778 Views
Cisco Director of Product Management • 1y
I am not an expert in ecom, will suggest below Compare historical and watch out for trajectoryAnalyze your data for pattern specific time, geo, day, specific step in tran...
2536 Views
Unity Principal Product Strategy • 1y
See question: “What are good OKRs for product management?” for a general introduction to the topic. See question: “How do you approach setting crisp KPIs and targets for ...
1680 Views
Triple Whale 🐳 Director of Product Management • 1y
This is fundamentally a question about driving technical quality improvements through data-driven decision making. Let me break down the approach...First, let's clarify t...
1474 Views
Expedia Group Senior Director of Product, Head of Trust and Safety | Formerly Amazon • 4y
I would recommend first building a relationship with your technical lead/engineering counterpart. Have them show you how your e-commerce platform (or product area) works ...
1055 Views