How do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success before?
Jellyfish Senior Vice President, Customer Success • 3y
What a wonderful opportunity- to start a fresh org! I see the Customer Success org as playing a key linking role between departments in your company to bring continuity ...
2296 Views
Salesforce Director - Customer Success | Formerly HSBC, DELL, DELOITTE, AGILECRM, GAINSIGHT • 1y
My focus is on learning, optimising, and driving impact. Here’s my structured 30-60-90 day approach:30 Days – Learn & AlignDeep dive into company goals, customers, an...
575 Views
Related Questions
What's your best customer success 30-60-90 day plan to make a big impact at a new company?What is your 30-60-90 day plan when you go into an org with the intention of setting up a customer success function for the first time?What's the earliest stage a startup should consider hiring a customer success manager?