Jellyfish Senior Vice President, Customer Success • 3y
What a wonderful opportunity- to start a fresh org! I see the Customer Success org as playing a key linking role between departments in your company to bring continuity to the customer journey, and with customers to make their voices heard within your organization. The first few weeks are about learning: What are the gaps your company is trying to address by adding a Customer Success function? Ask your customers: What have been the moments of truth (make or break moments) in their journey with y ...Read More
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