LinkedIn Head of North America Customer Success, LinkedIn Talent Solutions • 1y
I'd recommend starting with these key areas when creating a CS function: Defining customer success - what does successful use of your product or platform look like? When a customer in successful in your platform, what are the outcomes? What is considered optimal use of your product, gathered from a variety of perspectives (product, leadership, marketing, beta customers)? Defining the customer journey - considering how customer success is defined and what outcomes successful customers should stri ...Read More
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