What are the biggest surprises when going from a company where customer success was established to one where you have to establish customer success?

My journey was the other way around. I started at a company where CS was brand new, and then came to a company where CS was established. Looking back, here are some int...

I think one of the biggest 'surprises' was that regardless of the maturity level of the CS organization, some of the same considerations held true in both cases:The role ...

The most fundamental surprise is often how establishing CS requires comprehensive organizational change management—not just building a team, but reshaping company culture...

Transitioning from a company where Customer Success is well-established to one where you have to build it from scratch comes with a mix of challenges and unexpected reali...