If someone is looking to begin their career as a CSM what are some must have online resources that you would recommend? thanks.
Appcues Chief of Staff & VP of CX • 3y
You're going to want a well-rounded set of knowledge and tools to set you up for success in Success. These include the practice of Customer Success, business metrics, co...
4139 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 3y
I may be biased but Gainsight offers some of the top resources on Customer Success. We release at least 2-3 blogs a week and we are constantly releasing new content as f...
1729 Views
ScaleUp CS Partner | Formerly Apollo, Lob, Canary Technologies • May 7
A few I keep coming back to:Vitally’s webinar series. Practical and tactical. Good for ICs who want frameworks they can use Monday.SuccessHacker. Strong programming overa...
357 Views
Confluent Senior Director of CS & Account Management • 2y
I answered a similar question for new grads looking to get into a CSM role, the same advice applies. Learn about the role. I have included some links below that can help ...
830 Views
Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y
Here are some of my favourite links. Web Sites Customer Success Box – Top 50 resources for customer success Customer Success Network Customer Success Association Gain G...
1376 Views