If someone is looking to begin their career as a CSM what are some must have online resources that you would recommend? thanks.

You're going to want a well-rounded set of knowledge and tools to set you up for success in Success. These include the practice of Customer Success, business metrics, core components of Customer Success, and supplementary industry knowledge. Below are some of my favorites that I've treasured over the years:  Community Seekers - Success Coaching If you want to network and learn alongside others, Success Coaching is an excellent place to start in your CS career or level up as you grow. https://suc ...Read More

 I may be biased but Gainsight offers some of the top resources on Customer Success. We release at least 2-3 blogs a week and we are constantly releasing new content as fast as we are learning from our community. 1. https://www.gainsight.com/blog/ for Blogs 2. https://www.gainsight.com/events/ for webinars 3. Gainsight also offers Pulse+ certification which combines premium eLearning and industry-grade certifications with exclusive content and behind-the-scenes stories of brands and thought lead ...Read More

I answered a similar question for new grads looking to get into a CSM role, the same advice applies. Learn about the role. I have included some links below that can help with this. Network (don't be afraid, I've found the majority of people are more than willing to offer guidance and advice) Ask for a mentor Look for internships https://www.csinfocus.com/community https://www.customersuccess.community/feed https://gaingrowretain.com/ https://hub.practicalcsm.com/ https://catalyst.io/community/co ...Read More

A few I keep coming back to: Vitally’s webinar series. Practical and tactical. Good for ICs who want frameworks they can use Monday. SuccessHacker. Strong programming overall and a good entry point if you’re newer to the space. Gain Grow Retain. Active community, real CS practitioners debating real problems. Sharebird. Yes, this one. The AMAs and Q&A archive are gold and you can search by topic. CS Insider newsletter. Weekly read, low effort, decent breadth. One thing I’d avoid: don’t pay fo ...Read More