mParticle by Rokt Senior Director, Customer Success - North America • 3y
To gauge autonomy of Customer Success Manager candidates, I like to ask: Describe what role the CSM plays with the customer, in your experience? This helps me see the candidate's willingness to be strategic or tactical (hopefully both, when necessary!), how they work with internal cross-functional teams, and how they view ownership of commercial responsibilities. Provide an example of a customer escalation and how you turned it around. In this question, I'm looking for a candidate to both show o ...Read More
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