What should a CSM focus on in regards to leveling up in their career?
Entry level CSMs
Appcues Chief of Staff & VP of CX • 3y
The two areas I would recommend are 1) Sharpening your Sales skills and 2) Adopting some Product Manager mindsets. When working with customers and the further upmarket ...
4692 Views
Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y
I am assuming this question is about career progression and movement to the next grade level. You should have a growth mindset and a desire to continuously improve, devel...
1460 Views
Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 1y
Some of the things I would focus on to up level my CS career:Sales Skills - Developing your sales skills will really elevate you as a CSM. Your ability to influence and s...
1019 Views
Confluent Senior Director of CS & Account Management • 2y
Levelling up will also mean ensuring you consistently deliver excellent work against your core competencies in your role. If you are unsure whether you are doing this, as...
934 Views
Two Key Factors That Have Accelerated My Career in Customer Success1. NetworkBuilding and maintaining a strong professional network has been invaluable.This means staying...
504 Views
Digital Realty Customer Success Manager | Formerly Concentrix, StoreHub • 1y
Understanding value creation in every activity you engage in. If you don't, you will be seen as a cost center.For example, at the customer's strategy level, learn about h...
330 Views
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