Medius Enterprise Customer Sales • 2y
Everyone always wants to know a baseline for ARR or number of accounts for CSMs, no matter what the segment. I think it is more important to understand how to model that based on your own business! I'm not going to say that an ECSM needs to have 10 accounts because it might be 20 or it might be 1... so here's how you figure it out! You will recognize this as bottoms-up capacity planning. Create a spreadsheet with the first section being internal overhead (team meetings, updating an CSP or CRM, t ...Read More
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