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Customer Success Team · Customer Success Leadership

Whats the best way to understand the customer’s Organisation adoption and when is the right time determined ti make cross-selling for new Sub-Products. How much does a CSM own it and when does Account Executive come into Picture?

Need some additional guidelines for making a good career path into Customer Success

Kiran Panigrahi
Kiran Panigrahi

Salesforce Director - Customer Success | Formerly HSBC, DELL, DELOITTE, AGILECRM, GAINSIGHT • Sat

I look at organizational adoption beyond just login or usage numbers as in who is using the product, how deeply, across which teams, and most importantly, whether it is d...
44 Views

My goal is also to become a VP one day in my respective field. Do you have any tips on whether this would be more likely to attain by working for a startup/scaleup or by working your way up an already large enterprise?

Agatha Hood
Agatha Hood

Unity Vice President Operations & Customer Success • 11mo

If you’re primarily looking for the VP title, working for a startup/scaleup often provides a faster path due to rapid growth and opportunities to take on broader responsi...
507 Views

How do you foster collaboration and communication between customer success, sales, marketing, and other departments within the organization?

John Brunkard
John Brunkard

Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 2y

Here are some of the ways that we use to foster collaboration and communication between customer success, sales, marketing, and other departments within the organization....
1,126 Views

How do you approach right-sizing of CSM or PSM Teams as we're in a somewhat stagnant microeconomic climate?

Let's say your company requires you to reduce costs and productivity of your existing team. Where do you start? Is it by looking at individual productivity or looking at the outcome you're trying to achieve and then reverse engineer?

Natasha Evans
Natasha Evans

Hook VP Customer Growth • 1y

I always start with the outcome. What’s the goal you’re trying to get to (revenue wise, or GRR/NRR) and how far off are you right now. Essentially you want a forecast to ...
655 Views