Unity Vice President Operations & Customer Success • 10mo
I tap into our unifying passion for customers, and use that as a jumping off point for our metrics-driven goals. Many companies are experiencing a time of instability, which is our biggest hurdle to having a highly motivated team. By grounding our work in the known of customer issues and support, we can ride out periods of change and remain focused.
SurveyMonkey Senior Director of Customer Success • 1y
In terms of motivation, I think two things must be true - Most importantly you must believe in the outcome you're trying to obtain, and be invested in it. Whatever stage of the journey you're on outlining the why behind what you're trying to do and bringing everyone in to the same message is pretty fundamental. Customer Success environments can often be complex and involve wearing a lot of different hats, so keeping a central, digestible message that resonates helps tie every initiative back. Do ...Read More
Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 2y
Here are some strategies that I use to inspire and motivate my Customer Success team: Set Clear and Achievable Goals: It is important to set clear, specific, and achievable goals for your team. At Sitecore we use the Objectives - Key Results (OKRs) approach. These OKRs align with the company's mission and are mostly customer-centric objectives. When goals are SMART - specific, strategic, measurable, motivating, achievable (yet ambitious), agreed to, realistic, relevant, resourced, results based ...Read More
Hook VP Customer Growth • 1y
Showcase the “why” behind CS team goals (e.g. if you’re asking them to do certain activities, why is that, how do they drive outcomes?
Align the CS team goals to company goals
Align company goals to personal success
Help lay out strategies for the teams to hit target - show them you have a plan
Get stuck in and help them get there, they’ll be motivated to see you helping rally them towards a target
VP of Customer Success
Senior Director of CS & Account Management · Confluent
Customer Success Advisor · Salamander Advisory
Director of Customer Success · Jellyfish
Head of North America Customer Success, LinkedIn Talent Solutions · LinkedIn
Partner · ScaleUp CS
VP of Customer Success · SurveyMonkey
Senior Director of Customer Success/Enablement · Splunk
Head of Customer Success · Seso
VP, Customer Success · AlertMedia
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