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Are there specific books, courses, or resources you recommend for aspiring customer success leaders to enhance their skills?

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2 Answers
Customer Success Leadership
  1. Craig Woods
    Craig Woods

    SurveyMonkey Senior Director of Customer Success • 1y

    While it was designed as a sales methodology I will say Sandler selling remains one of the most practical and impactful courses I've participated in. It's core centers around digging more into the pain you're trying to solve and asking questions that allow you to prescribe better solutions, all while staying an equal partner - confident in the value fits you're creating with a customer. I referenced 'Getting More' by Stuart Diamond in one of my above answers too. I found that incredibly insightf ...Read More

    1,180 Views
  2. John Brunkard
    John Brunkard

    Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 2y

    I previously answered this type question for CSMs however this time I will put in some resources that are more focussed on Customer Success Leaders. Here is the link to the previous answer.  These are some books I would recommend specifically for Customer Success Leaders...in no particular order. The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine The Chief Custom ...Read More

    1,184 Views

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