Are there specific books, courses, or resources you recommend for aspiring customer success leaders to enhance their skills?
I previously answered this type question for CSMs however this time I will put in some resources that are more focussed on Customer Success Leaders. Here is the link to the previous answer.
These are some books I would recommend specifically for Customer Success Leaders...in no particular order.
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift
Customer Success Mindset: Building Customer-Centricity into the DNA of your Growth Strategy
Winning on Purpose: The Unbeatable Strategy of Loving Customers
The Growth Leader: Strategies to Drive the Top and Bottom Lines
Reimagine Customer Success: Designing Organizations Around Customer Value
Related Ask Me Anything Sessions

Hook Head of Customer, Natasha Evans on Customer Success Leadership

Gainsight Senior Director of Customer Success, Meenal Shukla on Establishing the Customer Success Function

AlertMedia VP, Customer Success, Trevor Flegenheimer on Customer Success KPIs
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