How do you handle team challenges and conflicts that arise within a customer success department?
3 Answers
Unity Vice President Operations & Customer Success • 10mo
Overall, we try to have a culture of open communication and psychological safety, as well as multiple methods to bring up feedback: Peer reviews especially during perform...
1358 Views
Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 2y
Handling team challenges and conflicts in a customer success department is a critical aspect of maintaining a high-performing and harmonious team. It's important to foste...
1184 Views
SurveyMonkey Senior Director of Customer Success • 1y
I remember doing a really great negotiating class that suggested that nearly all conflict could be distilled down to someone being surprised by someone else's action, lea...
1293 Views
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