How do you set realistic goals for customer success teams, and how often do you revisit and adjust these goals?
3 Answers
Unity Vice President Operations & Customer Success • 9mo
Numbers based metrics like NRR, TTR, and CSAT take a while to impact in a mostly SAAS business so changing goals too often causes unnecessary thrash. We have defined and ...
1005 Views
Hook VP Customer Growth • 11mo
For revenue based goals such as NRR/GRR - I set these annually and revisit them annually. The way I figure out what’s realistic is by always having an annual data-driven ...
429 Views
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 2y
Setting realistic goals for customer success teams and regularly reviewing and adjusting these goals is essential to ensure alignment with company objectives and adapt to...
1034 Views