How do you set realistic goals for customer success teams, and how often do you revisit and adjust these goals?
3 Answers
Unity Vice President Operations & Customer Success • 10mo
Numbers based metrics like NRR, TTR, and CSAT take a while to impact in a mostly SAAS business so changing goals too often causes unnecessary thrash. We have defined and ...
1028 Views
Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 2y
Setting realistic goals for customer success teams and regularly reviewing and adjusting these goals is essential to ensure alignment with company objectives and adapt to...
1036 Views
Hook VP Customer Growth • 1y
For revenue based goals such as NRR/GRR - I set these annually and revisit them annually. The way I figure out what’s realistic is by always having an annual data-driven ...
432 Views