What's the earliest stage a startup should consider hiring a customer success manager?
Jellyfish Senior Vice President, Customer Success • 3y
Whenever there are customers you need to retain (psst... that's pretty early!). I've found that we in the industry are quite liberal in what we call Customer Success, pa...
2054 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 1y
Key Indicators You're Ready10-20 paying customers: Enough accounts to justify dedicated attentionRecurring revenue model: You have ongoing relationships to maintainPost-p...
449 Views
Salesforce Director - Customer Success | Formerly HSBC, DELL, DELOITTE, AGILECRM, GAINSIGHT • 1y
As per me, a startup should hire its first Customer Success Manager when it secures recurring revenue and has at least a few paying or subscribed customers. This is typic...
499 Views
Related Questions
What is your 30-60-90 day plan when you go into an org with the intention of setting up a customer success function for the first time?How do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success before?What's your framework to prioritizing needs/deliverables when you're the first customer success manager at a company establishing the function?What's your best customer success 30-60-90 day plan to make a big impact at a new company?