How do you coordinate and work cross functionally with the sales team to create commonly shared KPIs?

Let's think bigger than just Sales here! Customer Success is the glue between all of the customer-impacting departments in your company (note: that's pretty much every de...

This is one of the most critical components of customer success leadership both when establishing a CS function or joining a team with an already established CS org. If a...

Customer Success and Sales should align on shared metrics like customer retention, growth, and satisfaction.To be able to come up with common KPIs such as renewal rates, ...

Establish a Joint Metrics WorkshopBring together CS and Sales leadership for a dedicated session focused solely on metrics alignmentStart by identifying what each team cu...

A high NRR rate can only be achieved if a collaboration between Sales and CS exists. So if you run land and expand approach, the two teams must work closely together CS...