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How does customer success differ between a small and large company?
1 Answer
Andreas Tollschein
Camunda Director of Customer Success EMEA • February 12
In small companies, you have closer cooperation with the majority of your customer base. When you grow into a large company, by also growing your customer base, you need to scale also and automate some of the customer interactions and change the touchpoints and frequency of your interactions based on the customer segment
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