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How do you assess the impact of AI on overall product performance and user engagement?

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2 Answers
AI Product Management
  1. Vasudha Mithal
    Vasudha Mithal

    Care Solace Chief Product Officer | Formerly Headspace, Ginger, LinkedIn • 6mo

    Successful use of AI should solve a user problem and tie in seamlessly with your core product KPIs. There shouldn't be a need for separate AI measures, with a few performance metrics to add:

    • User willingness to adopt a new AI-led workflow

    • New workflow abandonment rate

    • Human handoff rate (if applicable)

    • Hallucinations and safety parameters

    • Include all AI related costs while evaluating cost-benefit

    390 Views
  2. Deepak Mukunthu
    Deepak Mukunthu

    Salesforce Senior Director of Product, Agentforce AI Platform • 2y

    Assessing the impact of AI on overall product performance and user engagement involves analyzing various metrics and KPIs to understand how AI-driven features and functionalities contribute to the product's success. Here are steps to assess the impact of AI: Define Success Metrics: Start by defining clear success metrics and KPIs that align with the goals of the product and the objectives of integrating AI. These metrics may include user engagement metrics (e.g., active users, session duration, ...Read More

    1,014 Views

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