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What's your framework to prioritizing needs/deliverables when you're the first Product Manager at a company establishing the function?

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21 Answers
  1. Tamar Hadar
    Tamar Hadar

    Senior Director of Product | Strategic Planning, Mentoring | Formerly The Knot Worldwide, Trello (Atlassian) • 4y

    As a first PM, you will need to be very judicious with how you allocate your time and resources. In fact, I think that’s true for larger companies as well. There are always going to be more ideas than resources available. As a product manager, you are responsible for translating the company’s vision into a roadmap so your first priority should be internalizing the company’s goals. Is it to drive sign-ups? Increase retention? Increase MRR? Or something else altogether? Narrowing in on that top go ...Read More

    15,966 Views
  2. Zeeshan Qamruddin
    Zeeshan Qamruddin

    Cloudflare Sr. Director of Product | Formerly Segment, WeWork, Airbnb • 4y

    The great thing about being the first hire is something that is also great about Product Management: there is room for interpretation. My philosophy has always been more heavily focused on understanding how things operate current state, finding out pain points as well as the more successful parts of a product, and leaning on those insights to form your next steps. In certain scenarios, what a team may need is for someone to roll up their sleeves and do the work to keep the lights on for a produc ...Read More

    6,893 Views
  3. Matt Landry
    Matt Landry

    Infoblox SVP Product Management, Networking • 4y

    Honestly, the first product manager for a company is probably not ready to establish a prioritization framework. The first PM probably needs to focus on customer discovery, market discovery, MVP intuition, and experimentation. Until you have established product-market fit with enthusiastic customer demand, rigorous prioritization is probably bikeshedding. Once you have that fit, that's when you'll start to get inbound requests/ideas/complaints from current customers, potential customers, new mar ...Read More

    5,191 Views
  4. Patrick Davis
    Patrick Davis

    Google Group Product Manager • 3y

    Thank you for the question and I'm sure this is exactly not the answer you're looking for which is, "it depends"

    You're balancing building trust and relationships, understanding your users and the business, and likely an evolving company strategy. So the question you need to ask yourself is what are you optimizing for?

    The runway of your company is critical to consider, but I always lean towards how might we prioritize learnings and building trust to build out a strong product roadmap

    5,328 Views
  5. Rapha Danilo
    Rapha Danilo

    Gong GM / Sr Director of Product • 3y

    Taking a step back, I think the 1st PM needs to act a lot like a head of product in the early days. The ones I see that do well for their company (and themselves) typically focus on doing 3 things well, where others only do 1-2: PM Execution Typical activities you expect from a PM i.e. research, talking to customers, ideation, roadmap This is foundational, but I think you will likely fail or at least get overlooked for leadership opportunities if you only spend time on this Building the PM playb ...Read More

    6,225 Views
  6. Suhas Manangi
    Suhas Manangi

    Snap Head of Product - Trust & Safety • 4y

    First PM in a company! I have not done it, nor have anyone in close network to have a good understanding. My guess is that they have to establish right roles/responsibilities on what to carve out from the CEO. Perhaps focused on scaling up product for next million users (or take on next set of enteprise clients), or execution focsed. Do take this with a grain of salt as I am guessing based on when should a CEO hire their first PM.

    5,061 Views
  7. Luca Beltrami
    Luca Beltrami

    Faire Head of Product, Retailers • 4y

    When you are the first PM, you are straddling several priorities: Finding product market fit Scaling the team Scaling the product The biggest failure mode is trying to do 2 and 3 before you do 1: As the first PM, your foremost priority should be to establish product market fit. Distibuting that effort across more people dilutes the effectiveness because information gets lost along the way. Once you enter scaling, things become more complicated. Here the biggest failure mode is becoming your own ...Read More

    4,901 Views
  8. Urvi Chetta
    Urvi Chetta

    GitLab Group Product Manager • 3y

    Prioritization is hardest and most important problem to solve when you are Product Manager #1 in a company. Because in early stage startups, it can be really choatic with changing needs and market conditions, I don't recommend following RICE or any other standard prioritization framework. In my opinion, Product Manager with most product sense will succeed the most here. Product sense is a combination of deep understanding of jobs-to-be-done for users, continuous user interviews and deep market k ...Read More

    4,852 Views
  9. Clara Lee
    Clara Lee

    PayPal VP, Product | Formerly Apple, Automattic, Deloitte • 4y

    There are many great approaches to this question – and to some extent, it will depend on what the company values. If you're a first Product Manager, it is most important that customer needs / expectations are at the forefront of any framework.  With my teams, I sometimes like to use a graph, where one of the axes represents customer impact (how much does this product or feature postively improve their lives?) and the other maps effort or investment. That will give you an easy 2x2 where there is ...Read More

    1,737 Views
  10. David Cutler
    David Cutler

    CookUnity VP Product & Design • 4y

    In my experience a prioritization framework is foundational to establishing a great working relationship within your own team and stakeholders. I'd also argue that if executed well in the beginning, the framework may not change much regardless if you are the first or 10th PM at a company. In fact, it may be a bit more straightforward as a solo PM since the prioritized list of needs and deliverables is a direct negotiation between you, stakeholders and your delivery team(s). As the product organi ...Read More

    4,225 Views
  11. Deepti Pradeep
    Deepti Pradeep

    Adobe Senior Director of Product Management & Growth (Creative Cloud) • 10mo

    Start by identifying the core lever you need to move. For a B2B product, this might be new customer acquisition. For B2C, it could be daily or weekly usage metrics (e.g., WAU/MAU). Also document your hypotheses about other metrics you want to influence. Create your idea backlog by triangulating between leadership priorities, customer requests, and market gaps. Collaborate with Engineering, Design, Data Analytics, and Marketing/Sales teams to brainstorm these ideas. Implement RICE scoring (Reach, ...Read More

    1,319 Views
  12. Rosa Villegas
    Rosa Villegas

    Zynga Senior Director of Product, Central Technology • 3y

    There are a few different vectors to consider here. There is the effort/impact matrix, which is pretty good at helping identify low hanging fruit - essentially mapping out potential workstreams on a 2x2 matrix (High effort/high impact, low effort/low impact, etc). This can help cut through the noise as a good first step, but isn't the only thing you should be considering. Other lens I apply are things like: Customer - how many customers does this serve? VIP customers? Is this a want or a need? T ...Read More

    2,958 Views
  13. Janet Brunckhorst
    Janet Brunckhorst

    Aurora Solar Director of Product Management • 3y

    The fundamentals of prioritization are not too different when you're the first at a company. But in the early stages of a company or product, it's even more important to focus.  At an early stage company, or a new product at an existing company, chances are you're finding product-market fit. When thinking about prioritizing work in that context, you need to be crystal clear on the metrics that matter, and laser focused on moving them.  In my experience, developing and testing hypotheses is a gre ...Read More

    3,300 Views
  14. Jacqueline Porter
    Jacqueline Porter

    IBM Product Management • 3y

    This is a great question about how to pave the way for two things: product strategy and product management execution. I can see this being applicable to not only first Product hires at start-ups, but new product areas a company has never pursued before. There are a few mechanisms/processes I would establish as a first priority:  1. Establish a feedback loop with the top customers, internal users, and market analysts (product mgt execution) 2. Identify the top 1 or 2 business metrics you are look ...Read More

    1,345 Views
  15. Ashka Vakil
    Ashka Vakil

    strongDM Sr. Director, Product Management • 3y

    The product manager's primary responsibility is to ensure that the right product is delivered to the market at the right time. In order to do this effectively, you will need to establish a framework for prioritizing needs and deliverables. This framework should take into account the company's overall goals and objectives, as well as the needs and wants of your customers and stakeholders.  There are a number of prioritization frameworks available with RICE, Value versus Effort, and Kano Model bei ...Read More

    1,436 Views
  16. Pavan Kumar
    Pavan Kumar

    Gainsight Director, Product Management | Formerly Cisco • 3y

    Know your customer - Often this can just be the investor in the company/company owner. Meet their basic expectations from the product first, and win their confidence. Aim to build a functional prototype / MVP even before attempting to build a fully functional product - It is always important to be able to showcase your product and always be demo ready - Else we run the risk of being dismissed as vapourware It's easy to get carried away by all the great ideas, Identify your core product USPs earl ...Read More

    1,413 Views
  17. James Heimbuck
    James Heimbuck

    ATG Group Product Manager | Formerly Doppler, GitLab, Twilio/SendGrid • 2y

    When I search the internet for "Product management prioritization frameworks" I get back 3.2M results so the options are nearly limitless of what to choose. MoSCoW, RICE, Value vs. Effort, Kano, etc. find a method that makes sense to you and the data is mostly available to apply to the framework. Now comes the hard part, sharing that list. Start with some friendly faces, share the context of what you knew for sure, what you had a good idea about and what you totally made up to find out where you ...Read More

    1,649 Views
  18. Preethy Vaidyanathan

    Matterport VP of Product • 1y

    Establish a Framework: Establish a framework that works for the product and company stage. Simplicity is key. Organize requirements using a straightforward framework like MoSCoW (Must have, Should have, Could have, Won't have) or a Value vs. Effort matrix. Then, create a prioritized list by ordering requirements based on customer value, business value, or team voting. Prioritization Goals: Deliver Value/Early Wins: Focus on demonstrating the value of product management. Prioritize and execute on ...Read More

    1,207 Views
  19. Aleks Bass
    Aleks Bass

    Typeform Chief Product Officer • 3y

    Great question, and I'll make some assumptions before I answer. I'll assume that the PM function is new but that there is an engineering and design team already established at the company.  In this case, my first goal would be to find out what is being built and how well it resonates with the target market. The primary objective would be to avoid wasting engineering rescources by not knowing what to build. If the engineering rescources are occupied with high value work, I'd move on to my second ...Read More

    1,020 Views
  20. Dalit Heldenberg
    Dalit Heldenberg

    2y

    When you are the first product manager, it usually means the company is in the early stage or is a more grown startup. The framework guidelines I suggest to follow would be: Define Product Strategy and Build Roadmap: Define the product strategy and vision. Once you have that, set goals that are aligned with the company's goals. Then, start building your roadmap, prioritizing features that align with your goals and are based on customer needs and the market. MVP Approach: Identify the core featur ...Read More

    255 Views
  21. Sharad Goel
    Sharad Goel

    Carta VP Product, Upmarket & Private Equity • 3y

    The framework doesn't change whether you are the first PM or the 100th PM IMO.

    Understand what business goals need to be achieved (which will most likely be be set top down) and then determine what product outcomes will help you achieve those business goals. Based on those product outcomes determine where you need to invest.

    188 Views

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