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What emerging trends in AI and machine learning are you closely monitoring for potential integration into your product?

Deepak Mukunthu
Salesforce Senior Director of Product, Agentforce AI PlatformMay 16

With the emergence of ChatGPT and generative AI wave, most AI Product Managers and teams are closely monitoring advancements in the industry including trends around large and small LLMs, open source LLMs, fine-tuning approaches, different RAG approaches and effectiveness of those. Given the subjective nature of LLMs, measuring quality/trust and ability to explain results in another area to pay close attention to. Last but not least, cost implications and ROI on generative investments are critical to have a close eye on, especially as you mature your investments and start putting the technology in production.

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