Question Page

How do you incentivize your sales team (AE or CSM) for platform / solution selling versus a specific product offering?

Jeremy Moskowitz
Outreach Platform & Solutions Marketing Director | Formerly LinkedInJuly 12

Work closely with a handful of reps with an early adopter mentality and highlight their wins so the team has reason to believe in selling something new.  A common misconception about salespeople is that they are automatically incentivized to sell a new product if the dollar value is higher because it means more commissions.  As a former sales rep, I can tell you that’s not true; salespeople like to sell things they are good at selling because when 50-70% of your compensation is variable, a bird in your hand is worth more than two in the bush.  A new product that’s more complicated sold to a different buyer and comes at a higher price tag represents a risk because, during the learning curve stage, they are likely to make mistakes, which puts their livelihood at risk.  That said, salespeople also love to emulate what works, so as a product marketer, if reps aren’t adopting your enablement, the best thing is to provide hands-on coaching to 1-2 reps, even help them navigate deals yourself to show them it works. The ideal state is working with a “Moneyball Rep” - a top performer with an early adopter mentality that other reps will want to emulate.  More often than not, reps happily volunteer when PMMs offer to help them with a sales pitch.  But if you can’t get Moneyball Reps to adopt your product enablement, the next move is to go to the “Turnaround Rep.” The Turnaround Rep is someone struggling to make quota; they are usually looking for any help they can get.  If you can get the turnaround rep to make quota with Platform/Solution selling, the other reps will sit up and take notice.

730 Views
Developing Your Product Marketing Career
Thursday, January 23 • 12PM PT
Developing Your Product Marketing Career
Virtual Event
Vi Andrews
Sara Kuntz
Zippy Aima
+63
attendees
Top Product Marketing Mentors
Mary Sheehan
Mary Sheehan
Adobe Head of Lightroom Product Marketing
Kevin Garcia
Kevin Garcia
Anthropic Product Marketing Leader
Jeffrey Vocell
Jeffrey Vocell
Panorama Education Head of Product Marketing
Jackie Palmer
Jackie Palmer
ActiveCampaign VP Product Marketing
Amanda Groves
Amanda Groves
Enable VP of Product Marketing
Susan "Spark" Park
Susan "Spark" Park
Monzo Director of Product Marketing
April Rassa
April Rassa
Clari VP, Solutions Marketing
Michele Nieberding 🚀
Michele Nieberding 🚀
MetaRouter Director of Product Marketing
Sahil Sethi
Sahil Sethi
Freshworks Vice President - Global Product Marketing
Leah Brite
Leah Brite
Gusto Head of Product Marketing, Employers