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How do you reduce question / interviewer bias when gathering qualitative insights (surveys / interviews) from your market?

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2 Answers
  1. Bonnie Chiurazzi
    Bonnie Chiurazzi

    Glassdoor Director of Market Insights • 3y

    There are so many best practices here! We’ll name the ones most top-of-mind, but please know this is not an exhaustive list. It seems simple, in theory, to conduct a research interview. It’s just asking questions, right? But moderators spend years learning and perfecting their craft. Screening Lean into your champions, not your haters. Find respondents who have a real need in the space and who don’t already have negative feelings towards your brand. These people will give you the feedback you ne ...Read More

    1,859 Views
  2. Lauren Craigie
    Lauren Craigie

    Inngest Head of Marketing • 2y

    One way to do this is to lean into surveys—where you won’t have direct contact with your audience. But even then you’ll need to strip questions down to very specific structures. If you look up System Usability Survey for example, you’ll find specific guidelines for framing and repeating questions to better under customer user experience. Wynter also provides precise templates for jobs to be done and value surveys. However, this is also why win/loss and jobs to be done vendors are so useful (and ...Read More

    405 Views

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