How are AI tools (re)shaping the RevOps landscape? How do you see skills and functions adapting to this change?
AI is changing everything. I would argue that prior to AI in business intelligence, self service really didn't exist. At least not in the way business leaders really need. AI brings the gift of natural language and automated insights to allow non technical and business leaders the ability to get real-time answers to questions in a conversational environment - before AI, dashboards had to be created and filters made...and if your leader asked for one small change, it would have to be rebuilt by your analyst team - this is called the data backlog.
With AI entering the scene and allowing for follow up questions in conversational formats, it solves for the the data backlog - which, honestly changes everything. When business leaders need data, it's usually for an urgent need - a meeting, a decision, a concern - and by the time the backlog clears, the moment as passed.