As a hiring manager, what do the best customer success have in common?
4 Answers
Narvar Director, Customer Success • 3y
In my experience there are a few characteristics/skillsets that the best CSMs I have hired all have in common: 1. Organizational skills - This is #1#1 for me. I have nev...
4463 Views
Zendesk Director, Customer Success • 5mo
I always look for four main qualities when hiring a CSM:EmpathyA CSM must be able to show empathy toward their customers. What may feel minor to you could have amajor imp...
770 Views
Enable Customer Success Director • 2mo
Every individual is different — and that diversity is what makes progress possible. Engineers understand the physics of how things work. Athletes push the boundaries of p...
393 Views
Medius Enterprise Customer Sales • 3y
The most successful CSMs have these things in common: 1. Human-centric: a real level of caring and interest in helping others succeed 2. Curiosity: only a curious mind ca...
825 Views
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