As a hiring manager, what do the best customer success have in common?
4 Answers
Narvar Director, Customer Success • 3y
In my experience there are a few characteristics/skillsets that the best CSMs I have hired all have in common: 1. Organizational skills - This is #1#1 for me. I have nev...
4437 Views
Zendesk Director, Customer Success • 4mo
I always look for four main qualities when hiring a CSM:EmpathyA CSM must be able to show empathy toward their customers. What may feel minor to you could have amajor imp...
731 Views
Enable Customer Success Director • 1mo
Every individual is different — and that diversity is what makes progress possible. Engineers understand the physics of how things work. Athletes push the boundaries of p...
384 Views
Medius Enterprise Customer Sales • 2y
The most successful CSMs have these things in common: 1. Human-centric: a real level of caring and interest in helping others succeed 2. Curiosity: only a curious mind ca...
779 Views
Related Questions
What is your favorite customer success interview question and the best answer you've heard?For customer success interviews, what are helpful resources you'd recommend and types of questions to prepare for from both hiring managers and cross-functional partners?What are some of the most common red flags you've come across either on a candidate's resume or initial interview that you'd advise future customer success managers to avoid?What are the most common mistakes you see candidates make during an interview for a customer success position?How does one gauge autonomy in a customer success interview?Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?