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What are the key questions you like to ask and why?

How would the proper answers to your questions look like?

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3 Answers
Customer Success Interviews
  1. Brett Milstein
    Brett Milstein

    Narvar Director, Customer Success • 3y

    There are two questions I always like to ask during an initial interview with a candidate: 1. Tell me about a problem you have worked on and how you solved it? - In full transparency, I actually borrowed this question from an article I read about Elon Musk's interview questions. I found the reasoning behind this question to be extremely interesting. First, you gain insight into the types of challenges the candidate has come across and their thought process for overcoming those challenges. Second ...Read More

    4,880 Views
  2. Christine Knific
    Christine Knific

    mParticle by Rokt Senior Director, Customer Success - North America • 3y

    What does "Customer Success" mean to you? Customer Success as a field and profession is relatively new, and the term can mean different things to different people. A candidate's answer helps me assess their whether their experience is aligned to a proactive vs reactive approach, what kinds of customers they've worked with in the past, how they think about the customer experience, and more. If you were constructing a CS team from scratch, what metrics would you use to gauge success? Both internal ...Read More

    1,344 Views
  3. Jeff Cann
    Jeff Cann

    Limina VP of Customer Success • May 19

    Q: What does your first 90 days look like > Demonstrates strategic thinking, awareness of renewals, risk, unique circumstances, what data sources they can leverage, how they stay organized. Q: Why company XYZ.  Why do you want to work here > Evidence they have done their homework and can show a connection to something related to the mission, vision, values etc. Q: What is a professional area you'd like to improve in and why? > The ability to show tangible and active examples of improvem ...Read More

    382 Views

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