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Kristen Brophy

Kristen Brophy

SVP, Marketing at ThredUP

San Francisco, California

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Kristen Brophy
Kristen Brophy

ThredUP SVP, Marketing | Formerly Uber, Square, 1stdibs • 4y

It's hard to pick a favorite because most of my interviews look different from candidate to candidate. Often, my questions are focused on deeply understanding their past experience and asking for relevant examples that demonstrate the skills and compentencies that will be unqiue to the role and business need. Or, we unpack a case study together. I also go beyond the resume when I'm interviewing. One question that I typically ask is where the candidates want to learn and grow. The best answers to ...Read More

14,881 Views
Kristen Brophy
Kristen Brophy

ThredUP SVP, Marketing | Formerly Uber, Square, 1stdibs • 4y

Product marketing is a relatively new function so this is a question I get a lot.  A great way to help companies undestand the PMM function is by helping them understand the value of product marketing. There are all sorts of way to establish value. One place to start is by clearly defining what you and your team's contribution will be (which should map to the overarching business goals) and then delivering against those goals. Socializing your team's stated goals and objectives with internal roa ...Read More

2,014 Views
Kristen Brophy
Kristen Brophy

ThredUP SVP, Marketing | Formerly Uber, Square, 1stdibs • 4y

One effective way to scale a PMM team is to understand what the business needs and align PMMs to support those needs or goals. But, what a business needs can range from gaps in employee skill sets to stalling revenue growth.  For example, Is your business investing in entering a new vertical? Maybe they need PMM support in understanding the market dynamics and consumer behaviors in that industry or space  Is your Product team building new feature bundles or entirely new product suites? They migh ...Read More

1,583 Views
Kristen Brophy
Kristen Brophy

ThredUP SVP, Marketing | Formerly Uber, Square, 1stdibs • 4y

Structuring a product marketing team is unique to every business. You could start by asking questions like:  What are the business metrics that the organization needs to drive and how can your product marketing team contribute to those top line goals? I like tying product marketing to topline business goals because it's easier to point directly to impact that the organization care most about.  What are the key outcomes and objectives for our team and what are the intiatives, roles, and responsib ...Read More

1,013 Views
Kristen Brophy
Kristen Brophy

ThredUP SVP, Marketing | Formerly Uber, Square, 1stdibs • 4y

This is a great question! Developing and building relationships with your colleagues is so important, espeically in a remote world. Here are a few ways that I've seen success in building relationships with product managers:  Shared goals. Align on what's most important to the business (e.g. revenue goals, a user growth goal, a feature growth goal) and how each of you (or your teams) will uniquely contribute to those topline goals. For example: If the goal is to drive overall feature growth, will ...Read More

648 Views

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Kristen Brophy, Senior Director of Marketing at the NBA on Structuring and Organization

Kristen Brophy, Senior Director of Marketing at the NBA on Structuring and Organization

“You should be listening to your customers every day – it should be a fundamental part of what you do because you represent that customer, and you are their mouthpiece.” – Kristen BrophyKristen Brophy is a Senior Director of Marketing at the NBA, leading product marketing efforts on NBA’s direct to consumer side, including the NBA app and the association’s streaming service Lead Pass.Before coming to the NBA, Kristen was part of Uber and Square, where she picked up important lessons on scaling and strategic alignment. When building a strategy, Kristen doesn’t start with a goal – she outlines the outcome first.In this episode, you’ll hear about the evolution of NBA’s product marketing, ways to maintain strategic alignment with cross-functional partners, and the importance of creative briefs for positioning.Want more insights from Kristen? Check out her content on Sharebird.Looking to connect? You can find Kristen on LinkedIn.Questions covered in this episode:Tell us a bit about yourself and your current role at the NBA.What are your thoughts on the function of product marketing? How do you approach structuring PM teams?In your current position, have you noticed the role of the product marketing team change over time?How is your team at the NBA organized? How do you approach their organization in order to reach viewers and new subscribers?How do you and your team approach strategic alignment with cross-functional partners?As you build your team, how do you equip them for career growth?