Linh Lam

Group Product Manager, Lattice

Content

As a product manager, how to establish credibility and trust in people around you?

Linh Lam

Lattice Group Product Manager • February 16

I'm assuming you mean how do you get other people to trust you and believe you are credible? Here's my list! (Can people tell I think in bullets?) * Care. It sounds dumb, but would you trust someone who you didn't think cared about you as a person? I don't. Ways to demonstrate this include:......Read More

1133 Views

How do you ensure alignment when you have two senior executive stakeholders who disagree with each other on the proposed strategy and you are stuck in the middle?

Linh Lam

Lattice Group Product Manager • February 16

Oh boy, this one is a doozy. Here's how I generally approach this situation - hoping it helps: * Make sure your manager is aware of the conflict and see how they might be able to support you. Depending on the manager, they might just solve the issue for you. If not, then they may be able......Read More

943 Views

How do product key stakeholders from other departments change as your company grows?

Linh Lam

Lattice Group Product Manager • February 16

I find that the list of stakeholders tends to be roughly the same across company size, with the key difference being how many "support" functions you can rely on as a PM. For example, bigger companies tend to have dedicated people or teams to help with internal communications, training, research,......Read More

842 Views

How do you manage people who don't necessarily report to you? This could be while giving feedback on a piece of work? Or getting them to prioritize the project you're running.

Linh Lam

Lattice Group Product Manager • February 16

Scroll down for answers to the specifics you called out, but I'll start with a more general framework first: I find that a lot of this starts with your own mindset and attitude towards the people you're working with. When you don't officially manage someone (and even if you do), I find that thi......Read More

832 Views

What are some of the best ways to begin becoming a more influential Product Manager?

Linh Lam

Lattice Group Product Manager • February 16

Influence is interesting because it's very much a function of if others are willing to accept your influence. Here are some things I'd recommend doing to get started, but ultimately, your influence depends on the openness of others: * Gain trust from others. To me, this comes from doing your ......Read More

751 Views

How do you drive culture change with market research?

Linh Lam

Lattice Group Product Manager • February 16

Do you mean in terms of getting people to buy in to market research as a valuable practice in the company? Or in terms of using learnings from market research to drive culture change? If you are interested in how to get people to buy in to market research as an important practice in the company......Read More

663 Views

How to go about influencing people across different functions and teams?

Linh Lam

Lattice Group Product Manager • February 16

Influencing people across different functions and teams is very similar to what I outlined under the question "How do you manage peopel who don't necessarily report to you?" This includes things like: * Get an understanding of the team and what they care about * Involve them early and often ......Read More

627 Views

How do you go about resolving conflict between team members?

Linh Lam

Lattice Group Product Manager • February 16

I start by trying to understand the nature of the conflict, usually via 1:1s with each individual. Is it that they don't agree on an approach to a project? That someone said something passive aggressive? That one person feels like they are not as accountable to doing work as the other? I will s......Read More

570 Views

Credentials & Highlights

Group Product Manager at Lattice