Some essential hard skills that are considered must-haves for a customer success leader include: (must have does not necessarily mean now - you can and should be train...Read More
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The best customer success candidates: • Communication skills: The ability to communicate with customers and all stakeholders clearly and effectively. • Customer-centri...Read More
How do you retain good talent, especially when customer success roles are in such high demand across the industry?
Retaining talent is a challenge for any company at any point in time. Customer Success is only a piece of the puzzle. Employees quit because they are unhappy with the ...Read More
What are the most important soft and hard skills customer success managers can build to become successful in their field going forward?
Communication and mental fortitude are essential soft skills, and Product and Industry knowledge are essential hard skills one must have as a core strength. Customer S...Read More
For recent graduates who are interested in entering the field of customer success, there are a few critical pieces of advice to keep in mind: • Gaining relevant experi...Read More
What are the most important customer success skills or perspectives that others inside an organization could benefit from that would improve their day to day work?
Core skills are a combination of both soft and hard skills. Communication skills, analytical skills, problem-solving skills, product knowledge, and inter-departmental ...Read More
When joining a new team, is it better to have the right soft skills and have to learn the hard skills of the job? Or vice versa?
Even fresh graduates come with some set of soft skills. A good communicator who worked in small groups on projects or even played on a team comes with valuable soft sk...Read More
For me personally, the decision was easy. I moved from technical support to Customer Success. They combine in what we deliver called Customer Experience—transitioning ...Read More
While it takes many qualities to be a good Customer Success individual, it takes a lot less to become one. You can transition into a Customer Success role from any rol...Read More
Credentials & Highlights
VP Customer Success Engineering & Solution Architecture at Oracle
Knows About Customer Success Soft and Hard Skills, Customer Experience, Customer Success 30 / 60 ...more