ScaleUp CS Partner | Formerly Apollo, Lob, Canary Technologies • 7mo
For me, without a doubt, it's Logo Retention (LRR), especially in the SMB/MM space. While everyone's chasing that shiny Net Revenue Retention number, many leaders are using expansion revenue to paper over cracks in their core retention. LRR is the ultimate truth teller: it tells you if customers are sticking with your product purely because of the value it delivers. In the current market where teams are having to reduce headcount, LRR will tell you whether they value your product and your team's ...Read More
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