For product-led growth companies, how does the CS team's approach and structure fundamentally differ from a traditional sales-led model?

For product-led growth (PLG) companies, Customer Success looks very different from a traditional sales-led model—and the biggest difference comes down to scale and starti...

In PLG, CS is an adoption & activation engine, not a renewal ops team, the volume is just too high and the juice isn't worth the squeeze here. You need to focus on ac...