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How do you keep Sales and CS narratives (decks, ROI models, value hypotheses) consistent across the customer journey?

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  1. John Brunkard
    John Brunkard

    Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 7mo

    This is an interesting questions. Here some ideas to consider. Consistency starts with one rule: one single, shared, always-up-to-date library that everyone actually uses. Here are some suggestions on how it could be implemented: Central “Source of Truth” LibraryOne place (Google Drive/SharePoint etc) with only the current approved versions of: Value/ROI decks & calculators (by segment/industry) Success stories & reference library Mutual Success Plan template Standard EBR/QBR skeletonsOl ...Read More

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