If you already have a solid Enterprise Customer Success team, how are you up-leveling this?
1 Answer
Board Member and Advisor • April 11
If you already have a solid Enterprise Customer Success team, you can up-level by looking at:
Do you have a Customer Advisory Board formed? Is it productive such that Customers are clamoring to be included?
Are you providing to your Customers speaking opportunities to showcase them as a thought leader?
If churn is not an issue, how are you maximizing expansion opportunities? Do you have a solid referral program for your champion to internally refer you to their colleagues? To their peers in other companies who are not yet customers?
Is the product ready to go down market into Mid Market? How can your success in Enterprise be done at a larger scale for smaller customers?
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