Medius Enterprise Customer Sales • 2y
Given the cost-cutting and economic headwinds facing so many companies right now, many roles are collapsing into single roles - and there is a definite trend to have CS leaders hold responsibility for outcomes AND revenue (renewals, expansion). And it is a touch chicken or the egg: is it better to have a CS leader add to their plate revenue responsibility or have a Sales leader add outcomes to their plate? I - no surprise! - favor adding revenue to the CS plate. Why? Being customer-centric and u ...Read More
1,031
Views
