Question Page

What is your favorite interview question or scenario for an Enterprise Customer Success Manager?

1 Answer
Wynne Brown
Wynne Brown
RocketReach VP of Sales & Customer SuccessApril 11

My favorite interview question for an Enterprise Customer Success Manager is to ask their favorite failure. It is kind of an oddball question and it teaches me everything about:

  • how they think on their feet

  • how they learn from mistakes

  • how they take accountability

  • what they value in their work life

  • if they're collaborative and classy

410 Views
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