What are some examples of programs or events you've run and ways in which you measured success?
Gainsight Senior Director - Client Outcomes, Kiran Panigrahi on Customer Success Scaling: Traditional CSMs vs. Tech-Enabled Team Members
May 30 @ 10:00AM PST
Gainsight Senior Director, Customer Success, Michael Maday on Scaling a Customer Success Team
April 10 @ 10:00AM PST
GitLab Senior Director Customer Success Operations, Jeff Beaumont on Scaling a Customer Success Team
September 6 @ 10:00AM PST
Top Customer Success Mentors
Nicole Alrubaiy
Jellyfish Senior Vice President, Customer Success
Kiran Panigrahi
Gainsight Senior Director - Client Outcomes
Natasha Evans
Hook Head of Customer
Wynne Brown
RocketReach VP of Sales & Customer Success
Meenal Shukla
Gainsight Senior Director of Customer Success
Rebecca Warren
Eightfold Director, Customer Success
Ben Terrill
Brex Senior Director, Customer Success
Manil Vasantha
Freelance Information Technology Consultant
Jeff Beaumont
Customer Success Consultant
Michael Maday
Gainsight Senior Director, Customer Success
Related Questions
If your customer success team has only one or two people responsible for covering multiple products with complex features, how would you recommend dividing workload in the short-term so as best to support long-term growth and expansion of the team?How do you communicate customer success updates and activities to the rest of the company?What's the most effective way to scale a customer success team beyond the first customer success manager?What is the best way for CS reps to manage relationships with accounts where the "champions" are always changing and the value of your business is always having to be restated to knew employees? How do you communicate customer success updates and activities to the rest of the company?What's your framework to prioritizing needs/deliverables when you're the first customer success manager at a company establishing the function?