What are the CS metrics you use that actually predict revenue growth vs. vanity metrics?
1 Answer
ScaleUp CS Partner | Formerly Apollo, Lob, Canary Technologies • 6mo
I look at 3 metrics in addition to the standard GRR, NRR, and CSAT; LRR, Speed to Adoption, and multi-product line adoption. LRR (logo retention): especially in the SMB s...
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